Background
Agrocentre Fertibec is a Quebec-based SMB in the agricultural sector, providing producers with the inputs they need to cultivate their land. The team includes around fifty employees across three key departments: sales, administration, and operations.
Today, Folks is mainly used by the HR and payroll managers. The platform plays a central role in managing employee files, tracking workplace accidents, monitoring certifications and training (especially for the 1% training law), and managing onboarding and offboarding processes.
Before Folks: A Jungle of Spreadsheets
Like many growing businesses, Agrocentre Fertibec’s HR operations were previously managed through a patchwork of Excel files. This led to a number of headaches:
- Fragmented employee information
- Time-consuming tracking of certification expiration dates
- No structured tool to manage work accident cases from start to finish
“What we were missing most was centralized employee information and the ability to follow every step of a case, especially for work accidents.”
Key HR processes like onboarding or offboarding were being tracked manually, relying heavily on memory and creating a high risk of omissions.
Why Folks? The Perfect Value-for-Money Solution
What convinced Agrocentre Fertibec to adopt Folks wasn’t just the features: it was the perfect combination of functionality, simplicity, and value.
“The pricing is very reasonable for a platform that keeps evolving and truly listens to its clients’ needs.”
The team especially appreciates the modern, user-friendly interface, even more so with the release of Folks 2.0. It’s intuitive and easy to navigate, even for users who aren’t tech-savvy.
Implementation: A Seamless Experience, Backed by Real Support
The implementation of Folks went smoothly, thanks to a personalized and responsive support experience.
“The Folks team is knowledgeable, accessible, and genuinely friendly. You feel supported before, during, and even after launch.”
The pre-recorded training capsules were also a hit — they made it easy to revisit specific topics and feel confident throughout the onboarding process. As a result, the tool was adopted with no friction or hesitation.
Real Results: Time Saved, Fewer Errors, and Better Tracking
Since implementing Folks, the team has seen several tangible improvements:
- Time saved when searching for employee data
- Fewer errors, especially with certification renewals
- More accurate 1% training reporting, with all records in one place
- Proactive communication with employees about upcoming certification deadlinesWith everything centralized and automated, HR processes are smoother and more reliable, and decisions are backed by real-time data.
“Now we can notify employees in advance when a certification is about to expire. We’re no longer doing things last minute.”
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