Real people. Real passion.
When you’re a Folks customer, you deal with humans — not bots. Because at Folks, we’re all about helping the people… who help people!
HR pros, recruiters, managers, employers — simplify your work life with straightforward, effective HR solutions. And do it with the help of real humans, complete resources and tools to guide you, and all the expert advice you need to succeed, day in, day out.
The “Folks Factor” by the Numbers
Our support team is in the trenches daily — testing features, fixing bugs, and making your life easier. So when you reach out to us, you're talking to folks who know the platform like the back of their hand. And the numbers speak for themselves:
93 %
customer satisfaction.
Choosing Folks means fast, attentive, and personalized help, every step of the way.
7000+
tickets resolved in 2024,
by a team fully dedicated to your success and support.
4.8/5 stars
for our support service.
That’s what our customers say — and yes, we’re pretty darn proud of it!
Your Go-To Help & Resource Center
Our approach to support also means giving you detailed documentation to help you stay independent and successful. You’ll find all our essential resources in our Help Center: tutorials, articles, updates, new releases…
Wondering what’s new on the Folks platform? You’ll find all the answers right there!
Rele -vancy
Quick
Efficient
Folks is very proactive and always looking for improvements. Their team listens to their customers and is quick to respond to any questions or problems about the software.
We're proud to do business with a company that cares about its users!
The Values at the 💛 of Folks
Efficiency
Our aim is to provide you with relevant tips and advice to help you make the most of our various platforms. This is reflected not only in the number of queries we handle efficiently on a daily basis, but also in our customer satisfaction rate. When you choose Folks, you're dealing with platform experts dedicated to your success!
Reactivity
We know that your HR information and processes need to be accessible and usable at all times. That's why, in addition to sharing relevant advice, we're committed to responding quickly to your requests and questions.
Approachability
Our team's exchanges with our customers are always easy and genuine, whatever the problem with your platform. Do you have a bug, need advice or want to optimize your use of the software? All the answers are at your fingertips: we can be reached by e-mail (and we always respond promptly!). What's more, our Help Center is accessible at all times!
Got questions?
We probably have the answer!
What is Folks?
Folks is a Canadian company offering HR solutions made for Canadian SMBs. Our platforms cover all the key areas of talent management: Folks ATS for hiring, Folks HR for your people processes, Folks Performance for effective reviews… and soon, Folks Payroll for all-in-one HR mastery!
How much do our solutions cost?
To share accurate pricing, we need to learn a bit more about your business. Head over to our pricing page for all the details!
How can I reach you?
Depending on what you need:
- Click here to request a free demo of our HR tools;
- Fill out our contact form (we’ll get back to you fast!);
- If you’re already a client and have a question, email us at: support@folkshr.com
How do I access the Help Center?
The Help Center is always just a click away! If you’re looking for more general advice on HR and talent acquisition, check out our blog instead.
Want to see our HR solutions in action?