Who truly holds the knowledge in your company? Your employees.
Workers who perform the tasks everyday are necessarily in the best position to identify good practices and pitfalls to avoid. Some even become in-house experts!
However, they won’t stay with your company forever – and their departure could have serious consequences if their knowledge leaves as well.
That’s why you should turn your employees into champions of process documentation!
Here is a 6-step guide to engaging your employees in organizational knowledge management.